The call center that runs in the browser.
Predictive dialer, a browser phone, a live dashboard, missed calls that call themselves back, recordings in the cloud and one place to manage all of it. Nothing to install - open the browser and start calling.
Built for the call center floor, not for a demo.
Every screen below is drawn from ProCall v2 as it runs today. The data in the videos is made up.
Agents talk. The dialer dials.
Predictive dialing rings the numbers for the agents - only customers who really answer reach an agent. The customer card, the script and the order are on one screen, and the result of the call is one click.
- The customer's previous orders show up with the call
- The disposition no longer blocks the screen - finish the form in peace
- Own sales and calls today, live at the bottom of the screen
- Your own names for the SCRIPT tab and the web form buttons
The phone is already in the browser.
No softphone to install and configure on every computer. The agent picks Browser at sign-in, allows the microphone once and is ready. Calls go through our encrypted WebRTC gateway straight to your dialer.
- Encrypted from the browser to the gateway: WSS + SRTP, valid certificates
- The gateway lets in only the IP addresses validated in ProCall
- Reconnects by itself after a network drop
- Softphone still available - the agent chooses at every sign-in
The whole floor on one screen.
Agents ranked by sales wake up the competitive spirit. Supervisors see who is on a call, who is paused and who is waiting - and can listen in or whisper to an agent right from the list, through their own browser phone.
- Listen and whisper with one click
- History: today, yesterday, weeks and months
- Callers waiting in the queue with their wait time
- One user group at a time, or the whole center
No caller gets lost.
When every agent is busy or the call comes after hours, ProCall puts the caller back into the dialer within a minute. The next free agent calls back with the customer card already filled in - and the result goes back to the customer's lead.
- Rules per number (DID) or in-group
- Red badges on the dashboard and in the real-time report
- Linked campaigns: customer data in, result back
Every recording, one search away.
Search by customer name or phone number, filter by agent and status, play right in the page or download a whole day as a ZIP. Older months move to a cloud archive every night - the server disk stays free and the recordings still play from the same page.
- Today's list refreshes by itself every 20 seconds
- A file is removed from the server only after the archive confirms the copy
- Every playback is written to the audit log
- Each user sees only the recordings they may: their own calls or selected user groups
From the sale to the doorstep.
Ideal for any kind of sales on our market. Track every order from the moment of sale, through the check, to the delivery - with invoices, a fiscal receipt and the customer's whole history next to every order.
- Postal code and place checked while typing (593 places)
- Agents see and edit only their own new orders
- One sign-in: the CRM follows the ProCall session
Your data stays yours. Your people stay in control.
ProCall closes the doors that a call center usually leaves open - and lets a manager act in one click when somebody leaves.
One switch - signed out everywhere.
Deactivate a user and they are taken out of the agent screen, the dashboard, the administration and the CRM, on every device, within seconds. Their dialer login is closed too.
IP validation
The server firewall lets in only addresses validated in ProCall. An agent validates their address in one click.
HTTPS everywhere
Let's Encrypt certificates on every server, HTTP sends you to HTTPS automatically.
One sign-in per user
A new sign-in ends the session on every other device - shared passwords stop working.
Sign-in hours
Per user: the days and hours when signing in is allowed.
Locks and temporary passwords
Locked after too many wrong passwords, unlocked in one click. Temporary passwords must be changed at the first sign-in.
Roles and an audit log
Admin, manager and agent with their own permissions. Every change is written down: who, when, from where.
Every server. One screen.
Have more than one call center? The Management System connects all of them: live numbers from every server every three seconds, the users of all servers in one list, settings, missed-call rules and the WebRTC gateway - without logging in to each server.
- Diagnostics every minute: dialer processes, trunks, recordings, time, certificates
- What uses the CPU, per program and per database query
- Web terminal to every server, behind a second password check
- Signed, encrypted connection to every server
The office in your pocket.
Add ProCall to the home screen and it opens like an app. The dashboard, the administration and the CRM are redesigned for phones and tablets - and the agent screen on a phone only for the users you allow.
- Listen to agents from your phone
- Wide tables scroll inside their own box, forms in one column
- A modern administration on any screen
New: ProPhone
Your ProCall number on your phone and computer.
ProPhone is the business phone for iPhone, iPad, Android, Windows, Mac and Linux. Sign in with your ProCall user or a ProPhone account and make and take calls anywhere - over the internet, encrypted, with your own number.
- One number rings everywhere at once: softphone, mobile and computer
- Calls arrive even when the app is closed (push)
- Voicemail, a not-reachable message, working hours and away status
- Your own ringback tone and on-hold message
- Call recording in the app - the other party always hears a notice
- Caller name and picture on the ringing screen
- On the agent screen: ProPhone Desktop as a third phone next to the browser and the softphone
Download ProPhone
The Mac app is signed and notarized by Apple and opens without warnings. The Windows app is not code-signed yet: if SmartScreen appears, click More info → Run anyway. The app updates itself.
From the first call to live calls - in days.
Conversation
We go through your campaigns, numbers, lists and the way your team sells.
Installation
We install ProCall, HTTPS and the browser phone - your agents install nothing.
Training
Agents, supervisors and managers learn their screens, in our language.
Live, with support
Every server is checked every minute, and every improvement reaches you automatically.
Frequently asked
Do agents need to install anything?
No. A modern browser (Chrome, Edge, Safari) and a headset are enough. Those who prefer a softphone can still use one.
Is there a fixed-term contract?
No. There is no mandatory contract length - you stay because the system works for you.
Where are the call recordings kept?
The current month on your server, older months in a secure cloud archive, copied over an encrypted connection. Recordings from the archive still play and download from the same ProCall page.
Can we keep our phone numbers and providers?
Yes. ProCall connects to your existing SIP trunks and numbers; we set up the inbound numbers and in-groups with you.
We have several call centers - is that a problem?
That is exactly what the Management System is for: all servers, users and settings in one place, live.
Does it work on a phone or iPad?
Yes. Add ProCall to the home screen and it opens like an app; the dashboard, administration and CRM are adapted to small screens.
Can I take calls on my mobile or computer?
Yes, with the ProPhone app for iPhone, iPad, Android, Windows, Mac and Linux. Your number rings on all your devices at once, and calls arrive even when the app is closed.
See ProCall on your own campaigns.
Leave your details - we will show you a live demo and answer every question. See for yourself why dozens of companies trust us.